Listed below are tips for the most commonly asked questions:
REPAIR REQUESTS
Send repair requests by email – text messages are not accepted. Provide a short description of where & what the issue is – photo of issue/location would help to speed up the repair process.
ROTATION SCHEDULES
All housemates must agree upon & follow rotation schedules for parking, common area cleaning & trash removal.
BATHTUB / SINK CLOGS
Prevent clogs by keeping drain strainers in the drains at all times.
Do not trim hair in the shower or over the sink.
Please ask for a drain strainer if you don’t have one in your tub/sink.
GARBAGE DISPOSAL
Always keep the drain strainers in the drains to prevent clogs from food waste.
Run water into the garbage disposal drain while using the disposal.
It can only handle small amounts of soft food waste.
DO NOT put items like coffee grounds, fibrous vegetables, meat, bone, oil, grease, etc. in the disposal – they will clog or break the disposal.
AIR CONDITIONING
AC usage is the primary cause of utilities fee overages.
Adjust the AC temp when no one is home to prevent overages:
85°+ during the summer
65°– during the winter
No need to program weekday/weekend settings, follow instructions below:
- Turn system to COOL (summer), HEAT (winter)
- Turn FAN to AUTO
- Press UP or DOWN arrows until “SET” blinks
- Press UP or DOWN to adjust temperature
- Press HOLD. HOLD will show on the screen. Setting is done.
Large numbers are the current temp, small numbers are the setting temp
AC Setting Tutorial video: https://youtu.be/OdziP1Cfr1I
PARKING
Do not park in front of garage doors or block driveway/trash area.
More parking info here: home4cohpeople.com/parking
TRASH & RECYCLING
Trash pick-up is on Fridays between 6AM-5PM. Do not bring out trash on Fridays.
There will be a $250 fine for violation of trash rules, please see rules below to avoid fines:
Dumpsters are for regular trash only: regular trash is un-recyclable household waste that you can put inside a 10-15 gallon tall kitchen trash bag. Trash must go inside the dumpsters, it cannot be left next to dumpsters.
Recycling bins – Recyclable trash need to be placed inside the blue recycle bins or right next to them when the bins are full. All cardboard boxes must be flattened.
Organic waste bin – the green bin is for the gardeners, no trash or recycling in this bin
No bulky items – Bulky items are anything that is too large to fit inside the dumpster such as furniture, mattresses, appliances, vacuums, etc.
LAUNDRY
Please do not leave laundry unattended – remove your laundry when the cycle is complete.
- Dryer – Always clear the lint trap after each dryer use
- Washer – Make sure laundry load is not too big/small and evenly dispersed in the washer. If the weight is uneven it will cause the washer to loudly move/shake during the spin cycle.
GFCI PROTECTIVE ELECTRICITY OUTLET
There are GFCI outlets in the bathroom, near the kitchen sink & near the washer/dryer in the garage. Using too many appliances and/or electronic devices at once will trigger the safety sensor to shut off the power to the outlet. Remove plugs from outlet & press reset if the outlet shuts off.
STORAGE
Bikes/motorbikes: Please keep bicycles/motorbikes inside the garage or unit – do not leave them outside to avoid safety hazards & risk of theft.
Mattress: If you do not use your provided mattress, please ask for a free protective storage bag to wrap it & store it in the garage or living room.
DO NOT ORDER VALUABLE ITEMS TO BE DELIVERED BY MAIL
Packages delivered to the front door are at risk for mail theft. It is not recommended to have valuable items sent by mail if you are not home to receive it. Request to have valuables shipped to a local branch or in store for pick up.
PACKAGE DELIVERY
In order to prevent mail loss you can request your packages to be delivered as below:
- Require package to be delivered to your front door when placing your order.
- *Request a signature confirmation for package delivery
- *Order package by certified mail
*The carrier will need to issue you a written notice to obtain your signature to leave you package at your front door.
REPORT MAIL LOSS
Mail carriers will deliver packages to the recipient at the unit’s front door or leave a written notice in the mailbox/on front door to hold the package for recipient to pick up at the local branch.
USPS Duarte Branch: 1220 Highland Ave, Duarte, CA 91010
Residents have the right to report a missing delivery to both the merchant and mail carrier to claim monetary loss. Standard protocol for reporting stolen or undelivered packages should be as follows:
- Report stolen/lost package caused by incomplete delivery with lost date & time to the merchant and its carrier
- Claim monetary loss from the merchant
- Lost or undelivered packages by USPS can be reported to the Postal Inspection at 1-800-275-8777 or online at:
https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs
MAIL THEFT IS A CRIME, REPORT IT TO THE POLICE
- Call to file a mail theft police report to the local police station:
Sheriff Services – 1042 Huntington Drive, Duarte, CA 91010 – (626) 448-9861